Terms of service

These terms govern your use of certstowork.com and the online training, certificates and tools provided by CertsToWork (“we”, “us”) (the “Service”). By creating an account, making a purchase or using the Service, you agree to these terms and to our privacy policy. If you use the Service on behalf of an organization, you confirm you are authorized to bind it to these terms.

Accounts

• Provide accurate information, including your real name as it should appear on certificates.
• Keep your sign-in details secure. Each account is for one person; an account may be signed in on one device at a time.
• You are responsible for activity under your account. Tell us promptly at support@certstowork.com if you suspect unauthorized use.

Training, exams and certificates

• You must complete the training and pass the exam yourself, without help from others or outside materials beyond those provided. Exams are graded on our servers.
• Certificates show the training completed, the dates, and their status (Valid, Training Complete — Practical Evaluation Pending, Expired or Revoked). Anyone with a certificate's ID or QR code can check its current status.
• We may revoke a certificate if it was obtained through fraud, cheating, impersonation, or a payment that was reversed, or if it was issued in error.
• Certificates expire on the date shown. Renewing requires retaking the course.

Important: what our training does and doesn't do

• OSHA does not approve or certify private training courses. Our courses are OSHA-aligned: they are built on and cite the OSHA standards they cover.
• Our courses cover general requirements. Employers remain responsible for workplace-specific training on their own hazards, procedures, chemicals and equipment, and for meeting all regulations that apply to them.
• For forklift operators, the course covers the formal instruction required by 29 CFR 1910.178(l). The employer must also provide practical training and evaluate each operator in the workplace before certifying them. Lockout/tagout authorized employees must also be trained and evaluated on their employer's machine-specific procedures.
• Practical evaluations recorded in the Service are the responsibility of the evaluator and employer who record them.

Purchases and payment

• Prices are shown before checkout, in US dollars. Payment is processed by Stripe; you authorize the charge when you complete checkout.
• An individual purchase gives the buyer access to the course(s) purchased for one completion. A team purchase gives the organization the number of seats bought; each seat can be claimed by one person.
• Refunds: if you haven't started a course, you may request a refund within 30 days of purchase by emailing support@certstowork.com. Unclaimed team seats may be refunded within 30 days of purchase. Once a course has been started or a certificate issued, purchases are not refundable except where required by law. If a payment is refunded or reversed, related access and certificates may be removed.
• Volume and custom pricing for 250 or more seats is available on request.

Organizations and managers

• Organizations may invite people to seats, view their training progress and certificates, and record practical evaluations. The organization is responsible for having a lawful basis to do so and for the accuracy of what its evaluators record.
• A seat that hasn't been started may be reassigned by the organization. Once training has started, the seat stays with that person.

Acceptable use

You agree not to:

• share exam questions or answers, take an exam for someone else, or attempt to obtain a certificate you haven't earned;
• falsify, alter or misrepresent a certificate or evaluation;
• attempt to access accounts, data or systems that aren't yours, probe or disrupt the Service, or bypass its security or rate limits;
• copy, resell or redistribute course content, or use the Service in violation of law.

Intellectual property

The Service and its content — courses, slides, narration, exams, checklists and software — are owned by CertsToWork or its licensors. We grant you a limited, personal, non-transferable license to use them for your training while your access is active. Your certificate is yours to share.

Availability and changes

We work to keep the Service available but don't guarantee it will be uninterrupted or error-free. We may update courses (for example, when regulations change), features and these terms. If we make material changes to these terms, we will update the effective date and, where appropriate, notify you.

Disclaimers

Except as expressly stated in these terms, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Completing a course does not guarantee that you or your employer comply with any law or regulation.

Limitation of liability

To the fullest extent permitted by law, CertsToWork will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us for the purchase giving rise to the claim in the 12 months before it arose.

Indemnity

You agree to indemnify CertsToWork against claims arising from your misuse of the Service or violation of these terms, including, for organizations, the evaluations and records your representatives create.

Ending your use

You may stop using the Service at any time and ask us to close your account. We may suspend or end access for violations of these terms. Sections that by their nature should survive — including those on certificates already issued, intellectual property, disclaimers and limitation of liability — will survive.

Governing law

These terms are governed by the laws of the state in which CertsToWork is organized, without regard to conflict-of-laws rules, and any dispute will be resolved in the courts located there, unless applicable law requires otherwise.

Contact

CertsToWork · certstowork.com · support@certstowork.com